Help & Support
How can we help?
Quick answers to the most common questions about signing in, registering and using NexusCare Connect.
- Sign inFamily, companion or member
- Reset your passwordGet a link to choose a new one
- Create an accountTakes less than a minute
Frequently asked questions
Which account type should I choose?
Choose Family if you are arranging companionship for a relative. Choose Companion if you are a university student who will make visits. Choose Member if you are the older person receiving visits.
I've forgotten my password. What do I do?
Select “Forgot Password?” under the password box on the sign-in page. Enter the email you registered with and we'll send you a link to choose a new password. The link works once and expires after 30 minutes.
It says “No account found with those details”.
Check the email address for typing mistakes. If you have never registered, select “Create an account”. Your account type doesn't matter when signing in — you'll be taken to the right dashboard.
How are companions checked?
Every companion is a university student who has passed a DBS check and completed NexusCare safeguarding and care training before their first visit.
Can I make the text bigger?
Yes. Use your browser's zoom (Ctrl and + on Windows, ⌘ and + on Mac, or pinch on a phone). Every page is designed to stay readable when zoomed in. The member dashboard also uses larger text by default.
Still need help?
In the live service our support team would answer by email and phone. This demonstration prototype has no live support channel.